Privacy

Commitment to improvement

The hospital values the contribution of our patients to our continuous improvement program. Southern Sydney Private Hospital complies with the National Safety and Quality Health Service (NSQHS) Standards and we have a quality management system.

Security and Safety Cameras

Patients and visitors are advised that security monitoring cameras are used within public areas of the hospital and car parks. All cameras and clinical monitoring devices are in accordance with the Privacy and Personal Information Protection Act 1998 and Health Records & Information Privacy Act 2002.

Feedback and Complaints

The hospital values patient feedback. If you have a suggestion, wish to report an incident or to give a compliment, there are several options.

• Speak to the person in charge of the department.

• Should you prefer to speak to someone outside the department, please contact the Director of Nursing during office hours Monday to Friday on telephone (02) 9533 7100.

Or you can write to:

Director of Nursing
Southern Sydney Private Hospital
Level 2, 629 Kingsway
Miranda, NSW 2228

Healthcare Complaints Commission

You may contact the Healthcare Complaints Commission if you are not satisfied that the Hospital has resolved your complaint.

Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
Telephone: 1800 043 159
Website: www.hccc.nsw.gov.au

Your Right to Privacy

You have the right to have your personal space and privacy respected.

Your visitors have the right to privacy for your visits during patient visiting hours.

Details concerning your medical care and treatment are confidential. No information or records pertaining to your care will be released without your permission, or the permission of your representative, unless such a release is required or authorised by law or necessary to enable another health care worker to assist with their care.